Thank you for visiting our site and shopping with Kurashi Japanese Crafts. Here is a list of details you'll need to know before browsing our site and placing an order with us.
Pricing
Prices on Kurashi Japanese Crafts are subject to change without notice.
Payment
We accept payment via Visa/Master debit/credit card and Paypal. To use a debit or credit card, simply enter your card information when prompted, and your account will be securely charged. If you cannot be directed to the Paypal payment page, please kindly contact us and we’ll send you through a payment link.
Copyright
The images used on this website are the property of Kurashi Japanese Crafts and are protected worldwide by copyright laws. Any use of one or more of these images, in particular the downloading, processing and dissemination for commercial purposes, is not permitted without prior permission.
Orders made from commercial websites using our images without permission will be cancelled without notice.
Stock availability: Sold out / Out of stock
We sell handmade items that are made in small studios by individual artisans and potters. Therefore, these items are not made in large quantities and do sell out quickly.
Generally items marked as sold out are products that will be made to the same specifications and can be restocked. However, this can take a few months or up to 1 year depending on the item.
Please feel free to check with us about out of stock items although many of the craftsmen give only very rough estimates as to when new products might be available.
Cancellations
You may cancel an order made online within 24 hours of placement by emailing us your order number and specify the reason of cancellation.
We will try our best to fulfil every order as specified in our terms, but delays and cancellations may occur for reasons beyond our control. We reserve the right to cancel any orders for any reason, refunding our customers for the full amount immediately.
We reserve the right to refuse or cancel any order in the following situations, without being liable for any damage or costs:
*Your billing information is not correct or not verifiable;
*We could not deliver to the address provided by you.
*Purchases are being made for resale. (Due to the limited quantity of our items that we sell and agreements with the artists /makers /suppliers as to the final selling price and other conditions, they are available to be sold to end users only. We cannot accept orders that are intended solely for re-sale. This includes multiple orders of the same item to be shipped to companies that provide re-packing services.)
We reserve the right to refuse bulk orders.
Multiple orders placed for the same product on items limited to one (1) per customer will be cancelled entirely without further notice.
Large or special orders
For large orders, orders of multiple items in various materials or orders that contain bulky items such as wooden boxes combined with delicate ceramics, we encourage you to place the order online even if the shipping charge may appear high or excessive. These orders will be flagged and we will find the most expeditious way to ship the order. Alternatively, you are also welcomed to contact us with such orders and we will process the order and shipping manually. For special orders contact us at hello@kurashicrafts.com.
